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FAQ

Q1. How are you going to save me money?

There are many different ways that we save our customers money. We have developed an algorithm that tells us exactly how much your trash weighs based on the sales that your organization does. We use this information to calculate the charges for disposal at your local landfill, and then negotiate a fair profit margin for your hauler. In areas where we already have clients, we have already established market rates for the locations we manage and already have a relationship with most of the carting companies, so it is really just a matter of getting your rates down to what our current clients are already paying.

Q2. Are you going to cut back on my pick-ups?

If we notice that you are grossly over-serviced, we may recommend that you reduce pick-ups, but we always leave the decision of whether to reduce service up to you. We primarily save money for our clients through cost negotiation and recycling initiatives, not from reducing service.

Q3. Will I have to change my waste and recycling haulers if I enroll in your service?

Our experienced staff will investigate all the options in your area. Most often we are able to reduce your costs while continuing to use your current haulers. If we remain with your current hauler, we will negotiate your rate to match our group rates available to our network of clients. The final choice will always be yours as to whether we remain with your current hauler or switch to one of the other available options in your area.

Q4. My waste hauling is handled by the city. Can you help me?

Areas where there is only one available waste hauler are referred to as franchised markets. Franchised markets offer a multitude of options for savings. Our staff will look through the franchise agreements between the city and the hauler to ensure that both parties are within the confines of that agreement. The research staff here can also determine if there are specific rebate options for recycling in the area that are specified in the franchise agreement. Our staff will also check into billing from the city to verify that all services invoiced were rendered properly. Using some of our waste flow algorithms, we can determine if the city is overcharging you for services you don’t need. While a franchised area does mean you need to use the contracted hauler, it does not mean that you have to overpay.

Q5. Why does your enrollment form suggest a 60 month term of service?

The reason we suggest at least a 60 month term is to protect you from the waste haulers increasing your rates, as well as to make sure they remove all evergreen clauses in your contract. With their automatic contract renewals, built in cost escalations, and extra fees for pick-ups it’s important that we keep a close long term relationship with our customers so we can best serve them.

Q6. Do you have any local references I can contact?

We have strong references throughout the United States. Most of our relationships are with groups, such as, McDonalds, Panera Bread, Burger King, Taco Bell and KFC.

Q7. Do your products come with a warranty, if so how long?

All new and refurbished equipment comes with a 1 year parts and labor warranty.

Q8. Do you repair other products besides your own?

We can service any commercial trash compaction equipment anywhere in the US and Canada.

Q9. When I buy trash compactor bags from you, how many rolls of bags are in each box?

There are 2 rolls of bags per box? We do offer discounts for bulk compactor bag orders where it makes sense.

Q10. When I need a service technician to visit our location for a compactor repair request, what is the typical turnaround time?

Depending on the repair, there are a few different answers to this question. If we need to send a technician out to just find out what is wrong with a compactor, we will usually have someone there within 24 hours. If we know parts are required to repair the compactor, we will have a technician there within 24 hours from the time the parts arrive.